{"id":17,"date":"2026-08-07T16:36:59","date_gmt":"2026-08-07T13:36:59","guid":{"rendered":"https:\/\/ymobs.com\/refund-returns\/"},"modified":"2026-08-12T02:31:20","modified_gmt":"2026-08-11T23:31:20","slug":"refund-returns","status":"publish","type":"page","link":"https:\/\/ymobs.com\/en\/refund-returns\/","title":{"rendered":"Refund and Exchange Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\">This policy applies under the <strong>E-Commerce Law<\/strong> and the regulations of the <strong>Ministry of Commerce<\/strong> in the Kingdom of Saudi Arabia.<\/p>\n\n<h2 class=\"wp-block-heading\">Nature of the product<\/h2>\n<p class=\"wp-block-paragraph\">Fresh flowers and arrangements are <strong>perishable products<\/strong> prepared specifically for your order at the time we receive it. That is why the conditions for returning them differ from ordinary goods \u2014 an exception the regulations allow for perishable and made-to-order products.<\/p>\n\n<h2 class=\"wp-block-heading\">Cancelling an order<\/h2>\n<ul class=\"wp-block-list\">\n<li><strong>Before preparation starts<\/strong>: cancellation is available <strong>free of charge<\/strong> and the full amount is refunded.<\/li>\n<li><strong>After preparation starts<\/strong>: cancellation is not possible, because the bouquet was arranged specifically for the order.<\/li>\n<li><strong>Scheduled orders<\/strong> for a later date: they can be cancelled free of charge up to <strong>24 hours<\/strong> before the delivery slot.<\/li>\n<\/ul>\n<p class=\"wp-block-paragraph\">To speed up a cancellation, contact us on <a href=\"https:\/\/wa.me\/966555668950\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a> directly.<\/p>\n\n<h2 class=\"wp-block-heading\">If the order arrives in poor condition<\/h2>\n<p class=\"wp-block-paragraph\">If the bouquet arrives damaged or different from what you ordered, tell us <strong>within 24 hours<\/strong> of receiving it, with a <strong>clear photo<\/strong> of the bouquet. Once we have checked it, we choose one of two solutions with you, at no cost to you:<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>Redelivery<\/strong> with a replacement bouquet at the earliest time available.<\/li>\n<li><strong>A refund<\/strong> of the full amount.<\/li>\n<\/ul>\n<p class=\"wp-block-paragraph\">This does not cover a difference in the shade of the flowers or a slight variation in shape from the photo \u2014 flowers are a natural product, and every bouquet is arranged by hand, so no two are exactly alike.<\/p>\n\n<h2 class=\"wp-block-heading\">Delivery not possible<\/h2>\n<p class=\"wp-block-paragraph\">If the recipient cannot be reached because they do not answer or the address is wrong, we try to contact you to agree on an alternative. Redelivery at another time for this reason may carry a fee, and we tell you about it before we go ahead.<\/p>\n\n<h2 class=\"wp-block-heading\">Refund periods<\/h2>\n<p class=\"wp-block-paragraph\">The period starts from the date of our <strong>approval<\/strong> of the refund, and it differs by payment method:<\/p>\n<figure class=\"wp-block-table\"><table><thead><tr><th>Payment method<\/th><th>Refund period<\/th><\/tr><\/thead><tbody>\n<tr><td>Mada<\/td><td>Up to 3 business days<\/td><\/tr>\n<tr><td>Bank transfer<\/td><td>Up to 3 business days<\/td><\/tr>\n<tr><td>Credit cards (Visa \u00b7 Mastercard)<\/td><td>Up to 7 business days<\/td><\/tr>\n<tr><td>Payment on pickup<\/td><td>Up to 3 business days after you give us your account number<\/td><\/tr>\n<\/tbody><\/table><\/figure>\n<p class=\"wp-block-paragraph\">Some banks may add a day or two before the amount shows on your statement, and that period is outside our control.<\/p>\n\n<h2 class=\"wp-block-heading\">Contact us<\/h2>\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/wa.me\/966555668950\" target=\"_blank\" rel=\"noopener\">WhatsApp +966 55 566 8950<\/a> \u00b7 <a href=\"mailto:rydroses@gmail.com\">rydroses@gmail.com<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>\u062a\u064f\u0637\u0628\u064e\u0651\u0642 \u0647\u0630\u0647 \u0627\u0644\u0633\u064a\u0627\u0633\u0629 \u0648\u0641\u0642 \u0646\u0638\u0627\u0645 \u0627\u0644\u062a\u062c\u0627\u0631\u0629 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 \u0648\u0644\u0648\u0627\u0626\u062d \u0648\u0632\u0627\u0631\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u0629 \u0641\u064a \u0627\u0644\u0645\u0645\u0644\u0643\u0629 \u0627\u0644\u0639\u0631\u0628\u064a\u0629 \u0627\u0644\u0633\u0639\u0648\u062f\u064a\u0629. \u0637\u0628\u064a\u0639\u0629 \u0627\u0644\u0645\u0646\u062a\u062c \u0627\u0644\u0648\u0631\u062f \u0627\u0644\u0637\u0628\u064a\u0639\u064a \u0648\u0627\u0644\u062a\u0646\u0633\u064a\u0642\u0627\u062a \u0645\u0646\u062a\u062c\u0627\u062a \u0633\u0631\u064a\u0639\u0629 \u0627\u0644\u062a\u0644\u0641 \u062a\u064f\u062c\u0647\u064e\u0651\u0632 \u062e\u0635\u064a\u0635\u0627\u064b \u0644\u0637\u0644\u0628\u0643 \u0648\u0642\u062a \u0627\u0633\u062a\u0644\u0627\u0645\u0647. \u0648\u0644\u0647\u0630\u0627 \u2026<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ymobs.com\/en\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ymobs.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ymobs.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ymobs.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ymobs.com\/en\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":3,"href":"https:\/\/ymobs.com\/en\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":143,"href":"https:\/\/ymobs.com\/en\/wp-json\/wp\/v2\/pages\/17\/revisions\/143"}],"wp:attachment":[{"href":"https:\/\/ymobs.com\/en\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}